Technical Helpdesk
Job Summary
We are looking for a young and dynamic Technical Helpdesk candidate who will be responsible to monitor and respond to dealer requests and queries via our Helpdesk portal. Thus, the candidate will be a key member of the Aftersales Team in ensuring that key duties and other requirements are delivered effectively and efficiently.
Key Responsibilities
- Motivate and support the team in relationship-building pursuits.
- Build and sustain, strong, long-term customer relationships across respective Government, Rental, and Corporate Fleet customers.
- Plan and participate in Chery-approved promotional activities such as launches, plant tours, etc. to promote the Chery SA Brand and its products.
- Formulate and implement tender strategies designed to enhance the chances of achieving the best possible nominations on the RT57 Contract for the supply of vehicles to the Government and negotiate annual tender prices with CSA executive management to ensure the best possible nominations for CSA.
- Forecast sales volumes by model and derivative for the year to ensure that the company procured correct inventories to support government, Rental, and Corporate Fleet Sales, and manage the forecasts and stock availability.
- Responsible and accountable for generating business opportunities, as well as achieving and exceeding yearly targets.
- Assist finance with debtors’ management by ensuring that customers pay their accounts on time, and facilitate vehicle concern resolutions with dealers, fleet, and Customer Service Operations.
- Responsible for contract compliance, while adhering to documented procedures and processes.
- Ensure that the Government, Rental and Corporate Fleet Administrative teams provide timeous support in terms of vehicle order processing, follow-up, and final delivery of invoices to customers, by conducting weekly meetings for tracking.
- Implement a Fleet by Dealer Strategy for the Network and conduct various Dealer visits by checking their Fleet Retail and Marketing activities.
- Any additional tasks required by senior management
Requirements
- 3 years of proven work experience in a similar role.
- Automotive Industry experience is non-negotiable.
- Matric
- Post graduate BCom degree in a relevant field is required.
- Valid driver’s license
Please forward your CV to hra@chery.co.za and use reference FLEET
